Returns and Refunds

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In the unlikely event that goods need to be returned, we offer a "no quibble" 10 working days returns policy which has been designed for minimum inconvenience.

Approval must be sought before items are returned.

Please call our Customer Service line on 01268 513200 to notify us.

PLEASE NOTE - We strongly recommend for security purposes when sending items back you use a 'signed for' delivery service. Please ensure the contents are adequately packaged to avoid damage. We are not liable for any package(s) lost in transit and do not accept responsibility for any item(s) until a member of our staff has signed for the package. Credit will only be issued for returned stock received in a re-saleable condition.


If you are not entirely happy with your purchase you can return your item/s within 10 working days of delivery, for a full refund to the original payment.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

For goods ordered in error you will be responsible for the full cost of postage and packaging.

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