Returns & Refunds


In the unlikely event that goods need to be returned, we offer a “no quibble” 10 working days returns policy which has been designed for minimum inconvenience.

Approval must be sought before items are returned.

Please call our Customer Service line on 01268 513200 to notify us.



If you are not entirely happy with your purchase you can return your item/s within 10 working days of delivery, for a full refund to the original payment.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

For goods ordered in error you will be responsible for the full cost of postage and packaging.

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